Here we will ask your website details like, WordPress information, FTP, Cpanel/Control panel information. Those are required to check the issue directly in your server environment. Without those information we may need to contact you and asking for the information. Resulting slower support.
If you provide the information we asked here, we will probably fix the site and get you an update. So please be sure that you are as details as possible.
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Amazing theme and outstanding support! Sabbir and his team at WPMania have done what I have seldom seen a webdev do before: create stuff that works great out of the box and stand behind their work with help for any and all questions you may have about their products. Great job, WPMania! I have already recommended your themes to several friends and will continue to do so!